Drdlabs.com is strongly committed to protecting your privacy. We use the personal data we collect on the site for various purposes. Use of such personal data will help us to add more products to you and also to ensure that your shopping experience with us is an enjoyable and personalized one. Please read on for more details on our policies and practices in relation to personal data:

We pledge to meet fully, and where possible exceed, in complying with the requirements of the Personal Data (Privacy) Ordinance. In doing so, we will ensure compliance by our staff with the strictest standards of security and confidentiality.

Types of personal data that may be collected or held by us include:
1. Name;
2. contact details including telephone number, fax number, address, email address, etc.;
3. inquiries, suggestions or opinions;
4. credit card number if you place an order with us.

We collect personal data about you from various types of sources and hold such personal data for the following purposes:

1. sending information in relation to our products, promotions and events;
2. fulfilling your orders for products, order processing and payment clearing;
3. responding to your inquiries;
4. evaluation and further enhancement of our products;
5. fulfilling any purpose directly related to the above purpose.

When you place an order with drdlabs.com you will be asked to provide details such as credit card number and shipping address and e-mail address. This allows us to process and fulfill your order and to notify you of your order status.

We use email to communicate news and special promotions to our drdlabs.com members. If you would rather not receive these messages, you can choose to do it in my account.

Drdlabs.com is committed to protecting your privacy. We use sophisticated encryption technology and secure servers to keep your personal information safe. All your ordering information is protected during transmission by using the Secure Sockets Layer (SSL), which encrypts the information that you input so it can’t be read in transit. In addition, the customer data we collect is protected against unauthorized access. We may contact you to verify the accuracy of the information supplied when opening your account.

By using our website, you consent to the collection and use of your personal data in a manner consistent with these privacy guidelines. If we decide to change our privacy policy, we will post those changes on this page, so you will always be aware of our policies and practices in relation to personal data.

If you have questions about this statement, please contact one of our customer care representatives. You may contact our customer service representatives via e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

We do ship internationally. So you may shop for yourself, to your overseas friends and relatives.

Orders are processed soon after receipt to ensure that your items are shipped to you as soon as possible. Typical orders are expected to arrive within one week. Delivery time will be varied by country, depending on the delivery country and shipping method selected

These are estimated delivery times only and we cannot be responsible for delays due to customs and/or duty regulations and procedures. Delivery times may vary, particularly during Christmas, New Year, Easter and other holiday periods. Although drdlabs.com cannot guarantee delivery times, we do our best to process orders as soon as we receive them.

Orders received between Monday and Friday are usually processed by the end of the next business day. Orders received on Saturday, Sunday and Public holidays are usually processed by the end of the day following the next business day.

Please Note: Since some of the Customs in the European countries including UK, France and Germany may take a relatively long time to inspect the parcels, the delivery time of some orders may take more than 3-4 weeks. If you encounter this problem, please “contact us” for more assistance.

Delivery times may vary. Initially if nobody is at the delivery address at the time of delivery, a notice card would be left for you. If nobody has collected the parcel within the next 14 days from the post office, the parcel will be returned to drdlabs.com. Your order may be cancelled and we shall charge you for any handling fees.

Drdlabs.com will not be liable for any damages, leakages and spillages caused during delivery.

Drdlabs.com reserves the right to debit customers of the whole payment if there is any losing and mislaying caused in result of incomplete or incorrect address provided by customers and drdlabs.com will not be liable for it.If there is a shortage of stock, drdlabs.com will inform customers and have re-arrangement as soon as possible.

Depending on the shipping method, tracking can be done by customers through the tracking number provided by us under confirmation.

When ordering from drdlabs.com you are considered as an importer and must comply with all the laws and requirements of the country in which you are receiving the items. Your order may be subject to import duties and/or taxes and any additional charges for custom clearance must be borne by you. We have no control over these charges and do not assume responsibility for the ordered goods meeting local customs laws and/or duties and taxes. Custom policies vary widely from country to country, and you should contact your local customs office for further information.

Welcome to drdlabs.com, the leading on-line one-stop shop for your haircare and other personal care needs. To ensure a safe, enjoyable environment for all of our users, we have established our terms of use. They spell out what you can expect from us and what we expect from you. Please note that by accessing any area of drdlabs.com, you agree to be bound and to abide by these terms of use. We also strongly advise you to see our full privacy policy statement.

Use of site
This site may currently only be used as a shopping resource or to conduct on-line communications. You may not distribute or commercially exploit the site or any part of its content. Any use of the on-line communication features of this site may only be used for lawful purposes. drdlabs.com reserves the right (but without the obligation or liability) to prohibit or remove any such material.

Termination
Drdlabs.com may terminate or suspend your access to all or part of the site, without notice, for any conduct that drdlabs.com, in its sole discretion, believes is in violation of any applicable law or is harmful to drdlabs.com or a third party.

Modification of terms
These terms of use may be modified from time to time. You should therefore read these terms of used and the order terms before you place any order.